Refund Policy | ThaliDekho

1. One-Time Listing Plans

ThaliDekho provider plans are prepaid, one-time listing periods and do not renew automatically. A provider must make a new payment to extend an expiring plan. Once a payment is successfully verified and the listing period is activated, it cannot be cancelled and no unused portion can be transferred or refunded.

2. No Refund After Activation

Listing-plan payments are non-refundable after successful verification and activation. This includes a provider choosing not to use the service, temporarily closing the kitchen, receiving fewer views or leads than expected, or failing to keep listing information and menus current.

3. Suspension or Ban

No refund is provided when a listing or provider account is hidden, suspended, or permanently banned for fake or misleading menu photos, inaccurate information, fraud, abusive conduct, manipulation of reviews, violation of platform rules, or violation of applicable law. Any remaining listing period is forfeited.

4. Limited Payment Exceptions

We will investigate a verified duplicate charge, a payment debited without activation, or another refund required by applicable law. A failed or pending payment is not treated as a successful plan purchase. Any approved refund is initiated to the original payment source through Razorpay within 5 business days of approval. After initiation, the payment provider or bank may take an additional 5–7 business days to reflect the amount. We do not issue cash refunds or refunds to a different payment method.

5. Meals & Direct Student Transactions

Any direct financial transactions or meal purchases conducted between students and mess providers take place directly at the provider's physical establishment. ThaliDekho does not collect food charges and is not responsible for daily meal dispute refunds.

6. Payment Assistance